Frequently Asked Questions
Everything you need to know about shopping luxury at Couture USA.
Are your luxury items authenticated?
Yes, every item we sell undergoes a rigorous multi-point inspection by our team of in-house experts to guarantee 100% authenticity before it is listed.
What is your return policy for designer goods?
We offer a 14-day return policy on most items. Products must be returned in their original condition with all Couture USA security tags still attached.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international shipping varies by location.
Do you offer payment plans?
Yes, we partner with Affirm and Klarna to provide flexible financing options, allowing you to buy now and pay over time for your favorite luxury pieces.
How do you determine the condition of pre-owned items?
We use a standardized grading scale ranging from 'New with Tags' to 'Gently Loved.' Detailed descriptions and high-resolution photos are provided for every listing.
Can I sell my designer handbags to Couture USA?
Absolutely. We offer competitive buy-out prices and consignment options for authentic luxury brands. You can start the process by visiting our 'Sell to Us' page.